FRANCHISEE

FRANCHISEE OFFICE PROCEDURES

All company staff will reach franchisee office location before 9.30 a.m. & mark their attendance in a properly maintained Attendance Register. Franchisee will counter sign the day’s attendance on daily basis. In case of any irregularities of any staff in attending the office, Franchisee will inform / discuss with the BDM. If no action is taken within 24 hours, Franchisee will inform the same to R.O.

S.E.
(1) Will reach his allocated location / dealer in time & inform his presence to BDM.
(2) Will submit all customer enquiries with full details (Name, Address, Tel. no.-mobile / landline) to office every evening. Will inform any urgent enquiry immediately to franchisee office.
(3) Will submit his DAR on daily basis to BDM. at the end of the day.

S.O. / Tele-caller
(1) Will reach Franchisee office at 9.30 A.M. sharp.
(2) Will discuss the allocated tasks with TSM at 9.30 A.M.
(3) Will submit DAR to BDM on daily basis by mail.

Service Technician
(1) Will reach Franchisee office at 9.30 A.M. sharp.
(2) Will discuss the allocated tasks with BDM at 9.30 A.M.
(3) Will submit DAR to BDM on daily basis by mail.

BDM
(1) Will reach at Franchisee office at 9.30 A.M. sharp.
(2) Will call to R.O. at 9.30 A.M. from office landline & confirm his & his full team’s presence & location.
(3) Will send Attendance sheet of his & his team to TM before 11.30 A.M.
(4) Will ensure submission of his team’s DAR on daily basis.
(5) Will mail his DAR daily as per ‘REPORTING SYSTEM’.

SALES MEETING
(1) BDM will conduct a Sales meeting with his full team (SO / SE / S. Tech. / Tele-caller) twice a week (Tuesday & Friday ) at 10.00 A.M.
(2) BDM. will maintain a ‘Minutes of Meeting’ book for all the meetings. The minutes will be signed by all present in the meeting along with their names & date.

SALES CLOSING MEETING

(1) Will conduct 3 Sales Closing meetings ( 10 – day closings : 10th, 20th, 30th of every month) with each BM for his area.


Note : Minutes of Meeting will indicate :

- AGENDA of the meeting
- WORKING of the participants
- MINUTES of the discussion. (Minutes must have details of all points discussed with details)